Our Customer Success program is a consulting and coaching program that first unpacks the market dynamics and pricing potential across your market and product segments. And through the modeling insights, our Success program reveals the demand elasticity, pricing strategies, and macro environment opportunities that create new performance opportunities. Our team helps you translate opportunities into results by establishing the analysis, forecasting, and modeling processes that help your team raise profitability and build more effective customer relationships.
Among other success stories, our team helped one customer realize a 20X ROI in their first year. For another, Nomis informed pricing and product strategies helped a customer meet aggressive volume goals in a volatile economic environment. And yet for another, we have demonstrated a 53bps acquisition profit opportunity.
Like you, our Success team understands, "it's all about results." Our team quickly establishes the analysis, forecasting, and modeling processes that effectively helps you translate opportunities into results. We bake that expertise into your team’s DNA which results in higher profitability and more effective customer relationships.
Along with industry-leading advisory expertise, our Success programs builds new autonomy. Our Profit Hero Certification program is designed to build pricing experts, not just Nomis feature/functionality experts. The Nomis Profit Hero Certification program is a full service training-by-workshop program designed to represent the new pricing and strategy expertise that allows your team to become truly self-sufficient Profit Hero.
Certified users go through introductory 101 through advanced 301 training workshops gated by user satisfaction, knowledge acquisition and behavioral assessments.
Our Success program provides on-going coaching, advisory consulting and performance guidance. Our team regularly measures your Nomis solution performance and goal attainment by marshaling our bench of experienced Deposits and Lending experts, our Success team provides on-going product, market and pricing performance insights to inform steering committee and business assessment decision making.
Within a month after launching a Nomis solution, our Success team is available to present insights to product performance, performance relative to your objectives, opportunity potential of new strategies, and an assessment of the value your new Nomis solution is delivering.
Additionally, your Nomis Customer Success team monitors your model performance and responds to needed recalibrations. We can supply ad-hoc Advisory and Analytics services that ensure your strategies, campaigns and customer relationships are optimally tuned to your goals. Among other Advisory services, we offer segmentation strategy analysis, pricing process improvement analysis, scenario forecasting analysis, advanced price testing and design consulting, and competitive positioning assessment services.