The banking industry has seen fundamental changes in the past ten years as a result of the Global Financial Crisis (GFC).
In the aftermath of this crisis, the regulatory environment has been overhauled in an attempt to prevent such a crisis reoccurring in the future. However, through the repairing of financial institutions and focus on the basic rebuilding of balance sheets and profitability, not to mention trust, innovation and customer centric thinking has been largely ignored, allowing Fintech businesses to grab share of the industry.
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