Eliminating CX Friction

Banking providers must remove CX roadblocks, Frank Rohde, CEO/Nomis Solutions explains how to make - and keep - your brand relevant.

TFB Frank Headshot-1Assuming that you have figured out the basic mechanics of interacting with your customers through mobile, co-browsing web-based applications and information, text and chat, what is next to make digital interactions with your customers truly relevant?

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