Empower your front line to deliver a personalized experience
Nomis Deal Manager is a configurable, sales guidance and enablement solution that increases customer centricity in all channels. By delivering customer intelligence to the front line, Nomis Deal Manager enables consistent, personalized pricing and offer presentment that results in a win-win for the client and the bank, whether the client prefers to interact with the bank via branch, call center, digital, or a combination. Bankers can create, present, and track offers throughout the sales cycle, crowdsource competitive intelligence, and track KPIs within a centralized interface configured specifically to their needs. Nomis Deal Manager’s flexible and configurable architecture supports integration with other bank systems, in addition to the ability to obtain optimized rates derived using Nomis Price Optimizer.
By closing the gap between back office analytics and front-line customer engagement, Nomis Deal Manager equips reps and online interactions with sales guidance that delivers on the promise of right product, right customer, right price, and right channel. Personalized, in-the-moment pricing and offers (and offer comparisons) are more likely to be accepted, creating value for the client and the bank. And Nomis Deal Manager’s omni-channel capabilities allow clients to launch an application in one channel and seamlessly complete it in another.
With consumers expecting everything to be lightning speed, any delay increases the risk that a customer will go to another bank or alternative financial service. Nomis Deal Manager provides reps with the clarity they need to understand what decisions or counter offers they are authorized to make on their own and which ones have to go through an exception process. Nomis Deal Manager facilitates faster decision-making through a streamlined pricing exception workflow process aimed at driving higher customer satisfaction and higher conversion. For bankers with pricing discretion, Nomis Deal Manager provides bank-approved target and floor rates based on customer intelligence, so front-line reps have confidence when serving their clients.
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We’ve been using Nomis to optimize our dealer finance rates for three years now and are pleased with the results and use.
Before Nomis, our renewal contact with customers was basically regulatory-driven. Nomis helped us with a much more disciplined contact strategy. What we needed was someone to apply analytic discipline to our mortgage retention initiatives and to provide assistance on which customers were most likely to attrite so we could focus our efforts on those customers.
The entire Nomis team have been exceptional. Aside from their depth and breadth of knowledge, it’s quite impressive to witness their unwavering willingness to help out at a moment’s notice without hesitation, and no matter what time of day (or late evening) the request for help comes in.
We [now] look at new product offerings with a greater understanding of the future implications for the rest of the book. It’s also led us to structuring our products in such a way that we have different strategic approaches to pricing on all of these products.
We generated $4 million in profit improvements in our first three months of using the Nomis Price Optimizer. The solution enables us to proactively manage the dynamic and volatile lending environment with interest rate changes, competitor moves, and changing internal goals.
Having the Nomis Price Optimizer analyze our performance at the granular pricing cell level revealed a number of operational pricing errors costing us over $1 Million per year.
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