Every day banks do all that they can to satisfy customers by guaranteeing the lowest prices, the smallest fees, the most branches, and the list goes on. But have you ever considered that there’s something else you’re missing? Let’s talk friction.
For the past decade, banks have been focusing all their efforts towards technology -- becoming one with the digital age and customers love the digital transformations. But one thing they don’t love is the often unbearable experience of doing business with a bank. The process of even just simply opening an account can be one full of exhausting and bad experiences that makes your service delivery disjointed and out-of-touch.
Find out how you can go about eliminating friction and increasing customer satisfaction in our eBook, "Winning the Next Cycle".